Privacy Policy

2. Information submitted through the contact form

Bolafi does not operate user accounts, mailing lists or a website customer database. However, when you choose to use the contact form, you voluntarily provide:

• Your full name.
• Your email address.
• Your telephone number, if you choose to provide it.
• The content of your enquiry or project request.

This information is transmitted by the website to Bolafi’s business email account so that we can read and respond to your enquiry. It is not saved in a separate website database.

Technical information

The website’s hosting and security services may automatically generate limited technical logs, such as IP address, browser type, requested page, date and time, and security or error information. These logs are generated for website operation, troubleshooting and security rather than for customer profiling or marketing.

3. How submitted information is used

Information submitted through the contact form is used only to:

• Read and respond to your enquiry.
• Understand the service or project you wish to discuss.
• Prepare requested quotations or business information.
• Continue communication that you have initiated.
• Protect the contact form against spam and automated abuse.

Contact details submitted through the form are not added to a mailing list, used for unrelated marketing or sold to another organisation.

4. Service providers

Contact-form information passes through the website hosting and email services required to deliver the message to Bolafi. These providers process the information only as part of providing their technical services.

Bolafi does not sell contact-form information. Information would only otherwise be disclosed where required by law or reasonably necessary to protect the website, Bolafi or another person.

5. Cookies and third-party services

The website does not currently use advertising cookies. However, essential security and third-party services may store or access limited information on your device.

Google reCAPTCHA

Our contact form uses Google reCAPTCHA to help distinguish legitimate enquiries from automated abuse. Google may process technical, device and interaction information when reCAPTCHA is loaded or used. Use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service .

Google Maps

Pages containing an embedded Google Map may allow Google to receive technical and usage information, including your IP address and information about your interaction with the map. Google’s own privacy terms govern its processing of that information.

External websites

This website may contain links to external websites. Bolafi is not responsible for the content, security or privacy practices of websites operated by other organisations.

6. Storage and retention

Contact-form submissions are not stored in a separate website database. They are delivered to Bolafi’s business email account and become part of the company’s ordinary business correspondence.

Email correspondence may be retained where reasonably necessary to manage and document enquiries, quotations, projects, contracts, service history, transactions, disputes and continuing business relationships. The retention period may therefore vary according to the nature and purpose of the correspondence.

Certain records may also be retained to meet applicable legal, accounting, regulatory or contractual requirements. Retained correspondence is not used for unrelated direct marketing without the appropriate permission.

Technical server and security logs are retained according to the operational and security practices of the website hosting provider.

7. How we protect information

We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid submitting sensitive personal, financial or confidential information through the general contact form.

8. Your data-protection rights

Subject to applicable law and appropriate identity verification, you may have the right to:

• Ask whether we hold or process personal information about you.
• Request access to personal information about you.
• Request the correction of inaccurate, incomplete, misleading or out-of-date information.
• Request deletion of personal information where applicable and where Bolafi has no continuing legal, contractual, regulatory or legitimate business reason to retain it.
• Object to or request the prevention of certain processing.
• Withdraw consent where processing depends on your consent.
• Complain about the way your personal information has been processed.

To exercise a right, email info@bolafi.com . We may request sufficient information to verify your identity and locate the relevant records.

You may also contact Ghana’s Data Protection Commission if you have concerns about the processing of your personal information.

9. Children’s privacy

This website is intended for business and general informational use and is not directed specifically at children. We do not knowingly request personal information from children through the contact form.

10. Changes to this policy

We may revise this policy when the website, our practices or applicable requirements change. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact us about privacy

For questions, requests or complaints concerning this policy or your personal information, contact: